1. General Problems
Sometimes you cannot open our apps. Those are freezing, unresponsive. Don’t be panic because we suggest to do these helpful tips from Apple to resolve your problem.
- Recharge your device correctly. Use supported USB cable to charge.
- Restart your device.
- Update software to the latest one.
- Restore iOS devices if all above didn’t work.
For more please visit these pages:
- iPhone Hardware issues
- Application common issues – Restart iPhone
- iTunes Store: About In-App Purchases
Sometime you really need to restart your devices when your device is freezing. For iPhone, iPod touch or iPad, to do this press home button and reset button simultaneously for 10 seconds. Your device will restart and you can start using your device back.
2. Ad Still Showing
We are serving our customers with ‘Freemium’ apps which is free to use but if you like to use it you may want to purchase it. Most of the apps is showing ad, and by purchasing the ‘Remove Ad’ in-app purchase the app supposedly to remove the ad. But as we might not tested on all variety of iOS devices some devices may faces some difficulties such the ad still appearing and so on. Here our tips:
Restart the app. At the home screen, double-click the Home button to reveal multitasking bar. Find the app, tap and hold the icon until it jiggles. Close the app by tap ‘x’ mark to terminate from system. After that open back the app you have closed earlier. This steps will make the app refresh it memories back from the start, but still memorized the last setup you have done such purchasing the in-app purchase.
3. Purchasing ‘Remove Ads’ on other Devices
Our freemium app uses ‘non-consumable’ type of in-app purchase. Thus, you can retrieve that purchase on other devices without repaying the purchase. However this mechanism require you to physically tap ‘purchase in-app purchase’ or ‘restore purchase’ on other devices. Please note that the purchase process is not automatically on all devices.
4. Other Problems
Please visit contact if still having any issues regarding our softwares. You may contact us with email support [at] irekasoft.com, tweet us at @iRekaSoft, post something on our Facebook page at facebook.com/iRekaSoft